Difference between revisions of "Process:Create a new Call"
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The system allows you to add more users to the conversation through the Add Invitees / Resources panel. In the first field, to search for a user or resource, it is enough for the user to enter the name of the person or the resource name. Additional options for searching users are the Last Name and Email fields which are used to find only users, not resources. | The system allows you to add more users to the conversation through the Add Invitees / Resources panel. In the first field, to search for a user or resource, it is enough for the user to enter the name of the person or the resource name. Additional options for searching users are the Last Name and Email fields which are used to find only users, not resources. | ||
[[File:MintHCM-Calls-add.invitees.png|900px|thumb|center|Calls - Add new invitees]] | [[File:MintHCM-Calls-add.invitees.png|900px|thumb|center|Calls - Add new invitees]] | ||
| − | The search results for the user or resource appear below the panel. You do not need to enter the entire first name or resource name for the search. In order to add people to the conversation, it is enough that the user clicks the ADD button that appears next to the searched user or resource. After adding, the user automatically appears in the Scheduling panel, and its availability on the given day that has been set in the Start Date field is visible. | + | The search results for the user or resource appear below the panel. You do not need to enter the entire first name or resource name for the search. In order to add people to the conversation, it is enough that the user clicks the ADD button that appears next to the searched user or resource. After adding, the user automatically appears in the Scheduling panel, and its availability on the given day that has been set in the Start Date field is visible. Subsequent added users are also visible in the call reminder creation panel. |
{{Process-links}} | {{Process-links}} | ||
Revision as of 13:58, 8 June 2021
| Create a new Call |
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Short Description
Process of create and managment new call
Description
The system offers a module where the user can plan phone calls related to records from other modules such as Task, Project Task, Recruitment, Candidate, Candidature, Offboardings, Onboardings. A useful function of the module is adding interested users or candidates to the interview record along with sending an invitation to the interview and setting a reminder about the event.
1. The basic function of the module is the creation of a phone call record. To create Call user must go to module Calls and click button Log call.
Fields in the create Calls view
- Subject - Topic of phone call
- Start Date and Time - date and time when the phone call will take place
- Duration - duration of the phone call
- Reminders - the field in which the user sets the type of call reminder and to whom it is to be addressed
- Description - a field where the user can enter a description for the conversation, e.g. purpose or course of the conversation
- Assigned to - user whom the call is assigned to
- Status - a field in which the user specifies whether the conversation is outgoing or incoming and whether the conversation is planned, took place or did not take place
- Related to - a field where the user can add a chat relationship to another record in another module
- Scheduling - field with all users added to the call, from this field it is possible to delete users
- Add Invitees/Resources - the field in which the user add callers interested in the call and resources, e.g. call room
When user create a new phone call, the fields that must be completed (Subject, Start Date & Time, Duration, Status) in the creation view are required for the call record to be created. After completing the required fields, user can add a relationship to records from other modules, add conversation participants and set a reminder for them. To activate the reminders and the date when it is to be displayed or sent, the user has to click on the button with the plus "Add reminder". After that, a small panel shows up. In this panel, at the beginning, with a checkbox, the user determines whether the reminder should be in the form of Popap, e-mail or both. Next to the checkboxes, there are also fields in which you choose how early the reminders should appear. Buttons with all invited users are shown below. After clicking on one of the users, it is removed from the list of people to be reminded. Below there are two additional buttons, "Add All invitees" which adds all invitees to the list of people to send a reminder, "Remove reminder" removes the current reminder. Below the reminder panel there is an Assigned field in which the user directly assigned to the record as the main person during the conversation is entered. As you can see below, the person from the Assigned field is automatically added in the Scheduling panel where other users and resources are added to the conversation.
The system allows you to add more users to the conversation through the Add Invitees / Resources panel. In the first field, to search for a user or resource, it is enough for the user to enter the name of the person or the resource name. Additional options for searching users are the Last Name and Email fields which are used to find only users, not resources.
The search results for the user or resource appear below the panel. You do not need to enter the entire first name or resource name for the search. In order to add people to the conversation, it is enough that the user clicks the ADD button that appears next to the searched user or resource. After adding, the user automatically appears in the Scheduling panel, and its availability on the given day that has been set in the Start Date field is visible. Subsequent added users are also visible in the call reminder creation panel.